Refund Policy

Refund Policy

We are confident that we will be able to satisfy your needs with our services and products. However, if you ever feel unhappy or no longer need our services anymore, we offer a full refund within 15 days of activation of your services, no questions asked. Please note that this policy only applies to shared web hosting. The money back guarantee policy does not apply to our Virtual Private Servers (VPS) and Dedicated Servers services including any additional fees for upgrades and control panels (such as cPanel, Plesk, etc.) for both VPS services and dedicated servers. This policy does not refund any setup fees. It also does not cover any fees paid for addons including but not limited to dedicated IPs and SSL certificates. Additional monthly bandwidth and disk space addons are also not covered by this policy. This policy does not refund for any VPS and dedicated server products, services, or management services or addons. If you wish to request a refund within the 7 days of having your services activated, please submit a ticket to our billing department. As long as the ticket is submitted within the 7 days, you are eligible for a refund. A billing staff will reply to your ticket and notify you through the ticket when the amount(s) have been refunded to you. Refunds will not be handled through any other form of communication, support, or any other departments. If you have any questions or concerns regarding this policy, please do not hesitate to contact us through our helpdesk support system.

Customer Service

Service Facts

  • Cheap Services
  • Fast Support
  • 99.99% Uptime
  • No Bandwidth Overages
  • Money Back Guarantee
  • Backups
  • Instant Activation

Hardware Facts

  • Enterprise Class Servers
  • RAID10 Storage
  • Full Root Access
  • Hardware RAID
  • Guaranteed RAM
  • Instant OS re-installs
  • Instant Reboots

Operating Systems

  • CentOS 4, 5, 5.5, 6
  • Debian 4, 5, 6
  • Fedora 10, 11, 12
  • Gentoo
  • Ubuntu 8.10, 9.04, 9.10, 10.4, 10.10
  • Windows 2003, 08, 12
About Delux

About Deluxservers

Deluxservers Technologies provide high performance & secure infrastructure for all type of hosting needs. After months of prepation, Deluxservers Technologies is now currently offering server solutions that complete with other largest web hosting providers on the internet market. We offer solutions that are fit for any user backed by ardent support around the clock. We utilize the latest software and hardware technology to ensure top notch performance and stability. We guarantee 99% uptime on our network so you can expect no expected downtimes.

DeluxServers Guarantee

99.9% Uptime Guarantee

Deluxservers guarantees 99.9% of service uptime every month. However, there will be some cases where downtime is not within our control. We will notify all clients of the affected server(s) with a 3 day notice in advance.

Reliable Hardware

Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). utilizes only name brand hardware of the highest quality and performance.

Deluxservers Guarantee

  • 99.99% Uptime
  • Money Back Guarantee
  • 24x7x365 Support
  • Enterprise Datacenters
Additional Information
Customer Review

“DeluxServers utilizes the fasted and most reliable network I've ever hosted with.”

Client, Review #1
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